We are welcoming.
In action: We aim to be good hosts, creating an inclusive and comfortable atmosphere and fostering a sense of community for the “big tent” that is CIC; we aim to create participants, not just attendees; we treat one another with the same respect that we reserve for our stakeholders; our hospitality is a reflection of our care and concern for our members.
We work together for the common good, combining our diverse talents, knowledge, and perspectives.
In action: Individual roles and project teams are flexible and based on the needs of the project and the unique contributions of individuals; stakeholders are included in the development of project objectives and timelines; we collaborate with purpose to brainstorm, plan, and execute strategies and tactics; we care about the well-being of our colleagues; we support each other; we actively celebrate diversity and strive to deepen our understanding of equity and inclusion; we resolve conflict openly and with respect; we are accountable to each other and celebrate our successes.
We keep our eyes focused on our overall objectives, tailoring our actions to achieve ambitious goals.
In action: We start with “why;” we are comfortable sunsetting projects and processes that no longer serve our objectives; we sometimes turn down opportunities because they are not central to our mission or objectives; we engage in on-going collaborative goal setting; we communicate clearly and effectively; we respect tradition but encourage innovation; we work hard while seeking a healthy work life balance.
We engage in actions and processes that solve problems for our members and our sector.
In action: We do more than analyze a problem-we take action to resolve or mitigate it; we are attuned to the challenges our members face; we remain up to date on trends affecting our sector; we take calculated risks; we develop new products and services as our members’ needs change; we don’t confuse outputs with outcomes; we assess the impact of our projects and processes.
We produce outstanding results for our members.
In action: we hold ourselves and each other to high standards; we match investment of human and material resources to the relative importance of the work; we simplify processes as much as possible to achieve the right result; we value expertise, intelligence, and professional development; we effectively steward our human and financial resources; we have a strong customer service orientation.